Refund policy

General policy for high-ticket products

Many Purovia Tech products are high-value, made to order, or shipped directly from a supplier. Returns are not automatically accepted after shipment.

If you receive a damaged, defective, incomplete, or incorrect item, please contact Purovia Tech promptly with your order number, a description of the issue, and supporting photos or video. We will review the matter and coordinate with the applicable supplier to determine an appropriate resolution.

Depending on the product, supplier terms, and circumstances of the claim, available resolutions may include troubleshooting, replacement parts, repair, replacement, return authorization, or a refund. Do not return an item without written authorization from Purovia Tech.

Cancellations

Cancellation requests may be accepted only before shipment. Approved credit-card refunds may have a 5–7% payment-processing and refund fee deducted from the refunded amount.

DOF Reality products

DOF Reality simulators are made to order and are treated as customized products. Returns are not accepted after shipment except for verified transit damage, warranty issues, or manufacturing defects.

Transit damage

Report damage as soon as possible and no later than 7 days after delivery. Keep all packaging and provide available photos or video of the packaging, shipping label, and damage. Where possible, note visible damage with the delivery driver.

Do not refuse delivery solely because exterior packaging appears damaged. For verified transit damage, replacement options will be assessed based on the circumstances of the claim.

Warranty and manufacturing defects

For approved warranty claims, available remedies may include troubleshooting, replacement parts, repair, or another appropriate resolution, depending on the nature of the issue.

If troubleshooting and replacement parts do not resolve a verified manufacturing defect, Purovia Tech will work with the manufacturer to determine an appropriate resolution. Where a refund is approved, any applicable refund amount and shipping treatment will be confirmed as part of that resolution.

Claims and support

Contact Purovia Tech at support@puroviatech.com with your order number, a description of the issue, and supporting photos or video. We will coordinate the claim with the applicable supplier.